Frequently Asked Questions

General FAQs

The National Pharmacies Christmas Pageant is traditionally held on the second Saturday in November. 

If this day falls on Remembrance Day (11 November), the pageant is moved to the Saturday before or after, depending on the year. 

In 2021, the National Pharmacies Christmas Pageant is on Saturday 13 November.

The National Pharmacies Christmas Pageant is in Adelaide, South Australia. Traditionally the Pageant route travels around the streets of the Adelaide CBD.

Due to the COVID-19 pandemic, in 2021 the event will be an arena spectacular at Adelaide Oval. 

In 2019, the route started at the corner of South Terrace and King William Street, and finished at the Adelaide Town Hall. 

Ballot registrations will open to the general public on Friday October 29 at 10am, closing on Sunday October 31st at 10pm.

People will need to register via Ticketek with the link featured on our ticketing page. Please note that individuals will need a Ticketek account in order to register.

There are up to 5 tickets per registration, with a limit of one registration per person. As the event is a free event, no credit card will be required.

For more information visit our ticketing page

The characters in the National Pharmacies Christmas Pageant are played by staff of our naming rights partner National Pharmacies.

The bands in the Pageant play on a rotation system and performance groups are selected each year to suit the Pageant's needs.

We are more than happy to receive enquiries from bands and performance groups with great ideas. Please send your performance group's contact information and a brief description of your ideas to [email protected].

If your idea suits our artistic directional needs, you may just be asked to participate!

The characters in the National Pharmacies Christmas Pageant are played by staff and members of our naming rights partner, National Pharmacies. Visit National Pharmacies for more information.

Sometimes there are competitions to allow the general public to get involved in the Pageant.

Keep an eye out for these chances and make sure to follow us on Facebook for updates on these opportunities. Good luck!

Charities interested in being considered as the official charity partner of the National Pharmacies Christmas Pageant in the future should email their contact details to [email protected]

South Australians have done a fantastic job in maintaining social distancing and protocol within the State which has largely kept the community safe from COVID-19.

Despite this, we are still living within a pandemic. The three key considerations in delivering safe events are distancing, density and contact tracing. The traditional Pageant format, which sees up to 300,000 spectators line the streets of Adelaide, was simply not possible given the ongoing risks associated with COVID-19.  

It will be a twilight event, with the start-time still to be confirmed.

Although we will have our beloved floats, walking sets, bands and dance groups, this will be a Pageant of a different kind given the variables in space, setting and timing.

We are excited to be delivering this, but do not intend to reveal all at this time – we want people to come along or watch with our exclusive broadcast partner on Nine and 9Now.

The National Pharmacies Christmas Pageant will be broadcast exclusively and LIVE in South Australia on Nine and can be live streamed on 9Now for those interstate.

Head to our broadcast page for all the information.

We can appreciate that families with young children may find the event broadcast falls outside their usual family schedule.

The Pageant can be viewed from the comfort of your home exclusively on Nine and, viewed anytime on demand on 9Now, for those looking for more flexibility. There will also be a special replay on Nine on Christmas Day.

We have been incredibly fortunate that our major sponsor, National Pharmacies, has been a great support to the Pageant team during this year’s planning process. We would also like to acknowledge and thank the support of the South Australian Government of course, along with our event partners including Channel Nine, SAPOL, SA Health, Adelaide Oval and all who have helped us continue the tradition of delivering Father Christmas to the people of South Australia.


Ticketing FAQs

Please note that the ballot will open to the public on Friday 29th October at 10am and will close on Sunday 31st October at 10pm. You must have a Ticketek account in order to register.

Ballot registrations will open to the general public on Friday October 29 at 10am, closing on Sunday October 31st at 10pm.

People will need to register via Ticketek with the link featured on this page. Please note that individuals will need a Ticketek account in order to register.

There are up to 5 tickets per registration, with a limit of one registration per person. As the event is a free event, no credit card will be required.

Results of the ballot will be communicated to all successful and unsuccessful registrants from Wednesday 3rd November. Tickets will be sent digitally the week prior to the event.

Ballot registrations will open to the general public on Friday October 29th at 10am, closing on Sunday October 31st at 10pm.

Each person who registers will have the option to select up to 5 tickets. If successful, the person who registers will be the ticket holder for all tickets. To make sure we can get as many families watching the National Pharmacies Christmas Pageant at Adelaide Oval, please make sure to only select the amount you need. All children, including babies, will be need a ticket as they are inclusive of the total number in the approved COVID management plan.

For the 2020 National Pharmacies Christmas Pageant we had an approved COVID Management Plan for up to 25,000 people. We’re hopeful we will achieve this number as a minimum and will do all we can to get as many people into Adelaide Oval as we can, whilst delivering a COVID-Safe event. The number of seats available will be confirmed once the tickets are available online, however it will be subject to change (up or down) based on health and police directives.  

We are confident that the Pageant team, in conjunction with the team at the Adelaide Oval, will deliver a safe event for all present. We look forward to hosting South Australian families at Adelaide Oval on Pageant Day.  

Beyond the live crowd at the Oval, we are thankful that we have such a great broadcast partner in Channel Nine, and families will be able to enjoy the Pageant from their lounge rooms this year. As we did last year, we will certainly be thinking about the thousands of people joining in from home. 

Following the conclusion of the ballot registration period, entries will be randomly selected for allocation of seating based on best availability.

We can appreciate that families with young children may find the event broadcast falls outside their usual family schedule.  

The Pageant can be viewed from the comfort of your home exclusively on Nine and, viewed anytime on demand on 9Now, for those looking for more flexibility. There will also be a special replay on Nine on Christmas Day. 

We have been incredibly fortunate that our major sponsor, National Pharmacies, has been a great support to the Pageant team during this year’s planning process. We would also like to acknowledge and thank the support of the South Australian Government of course, along with our event partners including Channel Nine, SAPOL, SA Health, Adelaide Oval and all who have helped us continue the tradition of delivering Father Christmas to the people of South Australia. 

Accessible seating will be accessed through a separate ballot registration page. The link is available on Ticketek website.

We have a small number of seats available for those requiring a quiet or sensory friendly area, however this will be managed on a case by case basis. If you are successful in your registration and require access to these seats, please email [email protected]

There will be a small number of competitions and promotions where you may be able to win tickets or secure through the National Pharmacies ballot.

We would encourage that prior to registration you identify a digital friendly solution such as using a friend or family member to assist with the process. 

Customers will receive a confirmation email once they have successfully processed their registration into the relevant ballot. Please note this confirmation email is NOT confirmation of a ticket. Successful registration in the ballot does not guarantee a ticket.

Yes, free public transport will be provided. If you have a Pageant ticket, and are catching public transport, simply show your digital Pageant tickets for free transport in.

Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites). Identification may be checked when entering and Adelaide Oval have the right to refuse entry to any unauthorised tickets.

If you are unable to attend the event please make sure you transfer your tickets to someone who will be able to use all the tickets. You can do this through Ticketeks Mobile Ticket Sharing service. We want to make sure all the seats are filled for this very special moment in National Pharmacies Christmas Pageant history!

If you cannot attend the event, you can transfer your tickets by using Ticketeks Mobile Ticket Sharing service. We want to make sure all allocated seats are filled so please make sure if you are transferring the ticket, they go to another family who can use all the tickets.

The benefit of distributing tickets digitally is that you will be able to have an electronic copy on hand. Ticketek however will send a reminder via SMS on the day of the event.

If you do misplace the original email, we encourage you to log into your Ticketek account.

The wonderful news is that the National Pharmacies Christmas Pageant will be broadcast exclusively and LIVE in South Australia on Nine and can be live streamed on 9Now for those interstate.

We are encouraging everyone to enjoy and celebrate the National Pharmacies Christmas Pageant at home with loved ones.  This will be a day to start some new traditions, such as setting up your Christmas tree, drawing your own blue honour lines, recognising our first responders, or creating a mini-Christmas feast.

We are also working behind the scenes to deliver an incredible social media program where we can engage with as many people as possible and share and celebrate our Pageant Day experience with the hashtag #PageantAtHome.

The National Pharmacies Christmas Pageant will be broadcast exclusively in South Australia on Nine and 9Now.

The broadcast will be between 7pm and 9pm. Exact details will be shared closer to the event.

The Pageant team have worked closely with SA Health, SAPOL and Adelaide Oval to put in place measures to ensure we deliver a COVID Safe event.

We have an approved COVID Management Plan and will ensure all mitigation strategies are in place as we deliver this magical event for the families of South Australia.

Gates will be open from 5pm.

Yes, you are able to bring food and drinks into Adelaide Oval for the event. Please note that you are not allowed to bring glass bottles, cans or eskies.

Refreshments will also be available for purchase from the kiosks at the venue.



Naming Rights Sponsor

National Pharmacies